Data Privacy Policy
Your privacy is important to us at Ridge Field Quartz
Information We Collect
If you reach out for corporate floral arrangements or gift services, we gather information you willingly provide. This covers your name, company name, email, phone, delivery locations, and any specific preferences for your floral requests. Payment details are collected when you place orders, processed securely by our payment partners.
For corporate clients, we may also collect extra business data like company registration details, preferred delivery times, and budget constraints to tailor our service to your business.
When you browse our site, certain technical details are collected automatically, such as IP address, browser type, device specs, and your navigation through the site. We use this to enhance site performance and understand how clients discover our offerings.
How We Use Your Information
We mainly use your personal data to fulfill orders for flowers and ensure outstanding customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements according to your needs, and communicating about your service requirements.
We also analyze data to enhance our services and website experience, helping us identify which corporate floral offerings matter most to our clients and how we can better serve the business community in United Kingdom
Information Sharing and Disclosure
Ridge Field Quartz respects your privacy and does not sell your personal data to third parties. We share information only when required to provide our services or when legally mandated.
We may disclose essential information to trusted service partners who assist in running our business, including delivery partners, payment processors, and tech service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose data if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to shield information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You possess important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict use of your personal data.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us store your preferences and evaluate site performance.
You can adjust cookie preferences in your browser. Note that turning off certain cookies may affect how the site functions. For full details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy only covers Ridge Field Quartz and this site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Ridge Field Quartz Privacy Team
12 Floral Street, London
London, United Kingdom WC2E 9HT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. If major changes are made, we will refresh the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about how we handle your information, please reach out.
Contact Us About Privacy
Ridge Field Quartz Privacy Team
12 Floral Street, London
London, United Kingdom WC2E 9HT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.